Welcome to the website of GPower Vietnam. This website provides information and services related to reliability testing solutions and materials testing. We respect your privacy and are committed to protecting your personal information according to the policies below. By using/accessing/viewing information from the gpower.com.vn website, you agree to comply with the terms and conditions in this policy page.
1. Privacy Policy
We collect, store, use, and disclose customers' personal information to provide the best service. We will not sell, share or disclose your personal information to third parties except as provided for in this privacy policy. We apply appropriate security measures to protect your personal information from unauthorized access, use, alteration, or destruction.
2. Cookie Policy
This website uses cookies to improve the user experience and collect information about website usage. You can manage and delete cookies in your browser settings.
3. Personal Information Collection Policy
We collect personal information such as name, email address, phone number, and delivery address when you register an account, place an order, or contact us. This information will be used to process orders, provide services and customer support, and send advertising and promotional information if you agree to receive it.
4. Customer rights when accessing the website
You have the right to access, modify, request deletion of your personal information, as well as provide feedback and complaints about our services and products. To exercise these rights, please contact us through the contact channels provided in the Contact section.
5. Refund Policy
If the product/service does not meet your requirements or is not as described, you have the right to request a refund within 7 days from the date of receipt. To request a refund, please contact us and provide a specific reason
We will review the request and notify you of the result via email. In case the refund is accepted, you need to return the goods to our address. The company will refund you after receiving the product, depending on the refund policy of each specific contract.
6. Shipping Policy
We offer various shipping methods, delivery times, and shipping costs depending on the delivery location and the shipping method you choose. We and the carrier (if using a third-party carrier) are responsible for the transportation of goods according to the regulations of the law.
7. Dispute Resolution and Complaints
If you have disputes or complaints related to products, services, or experiences on the website, please contact us through the provided communication channels. We will handle and resolve the issue as soon as possible.
8. Intellectual Property Rights
The content, images, logos, and other visual elements on the website belong to GPower Vietnam or our partners and are protected by copyright, trademark, and intellectual property laws. Users are not allowed to copy, distribute, modify, or use the content on the website without our consent.
9. Limitation of Liability
GPower Vietnam is not responsible for any losses or damages arising from the use of the website or our products and services. Users must use the website carefully and bear responsibility for their behavior when using the website and services.
10. Policy Amendments
We reserve the right to update and modify policies at any time without prior notice. You should regularly check the policy page for the latest updates.
11. Contact
If you have any questions or need assistance, please contact us through the following channels:
- Address: TDP No. 4 Duc Thang, Bac Tu Liem, Hanoi
- Phone: 0936093289
- Email: Info@gpower.com.vn
We welcome and appreciate your feedback to improve the user experience and service quality of the GPower Vietnam website.
